Cakeology

Thank you for shopping with us at Cakeology. We are committed to providing high-quality, delicious cakes and excellent customer service. Please read our refund policy carefully before making a purchase.

Refunds & Returns

Due to the perishable nature of our products, all sales are generally considered final. However, we understand that issues may arise. If you are not satisfied with your order, please contact us within 3 days of the delivery or pickup date to discuss a possible resolution.

Eligible cases for refunds or replacements may include:

• The cake was not prepared according to the confirmed order specifications (e.g., incorrect flavor, size, or decoration).
• The product was damaged during delivery or was otherwise unfit for consumption upon arrival.

Non-Refundable Situations

• Failure to pick up the cake at the agreed time.
• Providing incorrect information (e.g., wrong delivery address or design details).
• Taste preferences that do not align with personal expectations.
• Cancellation requests made after the cake has already been prepared or decorated.

How to Request a Refund

To request a refund or replacement, please email us at [email protected] with the following information:

• Your order number
• A description of the issue
• Clear photos of the cake in question (if applicable)

We will evaluate your request and, if approved, process a refund or arrange for a replacement cake. Refunds, if issued, will be returned to the original payment method within 5 business days.

Contact Us

If you have any questions regarding this policy, feel free to reach out to our support team at [email protected].